About Us
| Internally we measure our effectiveness using our home-grown tool we refer to as CPATS
C = Customer Service OnlineRes Global Services Toll Free: 800.730.9525 |
OnlineRes Global Services Company Information
OnlineRes Global Services is an outsourcing, consulting and technology services company that provides services to airlines and travel companies. Founded in 1998, OnlineRes global operations serves customers around the world, in multiple time zones and speaking numerous languages. Based in Southern California, OnlineRes has data centers located in California and Illinois with the global services operations running from the Global Center located in Gurgaon (New Delhi), India. Our purpose is to be the very best at what we do. The OnlineRes business model is three dimensional:
To our customers we commit result oriented services that are Faster, Better and Cost-effective. A highly motivated work force, visionary management and cutting edge technology is what constitutes the core of our competencies. A team of highly energetic and motivated professionals located in the US and at our Global Center in India, strive to meet the expectations of our customers. Our typical assignment involves working with our customers on critical aspects of their operations that need immediate attention and effective solutions. Understanding our customer’s needs and delivering cost-effective solutions are the cornerstones of our implementation. Using our industry knowledge, service-offering expertise and technology capabilities, we develop and deliver solutions that help our customers around the world:
All of our services and solutions are developed and designed to work around the customer’s existing process and platform, thereby enhancing our ability to deliver results in a shorter time frame. We work with our customers to identify emerging processes and technology and assist with technology platform migrations. The highlights of our service offering are: Airlines 24 / 7 call centers, reservations, e-commerce support, GDS cost recovery, ARC/BSP audits and revenue recovery and revenue accounting. Aviation services MRO – aircraft parts supply chain logistics Travel Companies 24 / 7 call centers, reservations, customer care, back office support, financial and accounting services and vendor management. Our Core Values have shaped the culture and defined the character of OnlineRes and guide how we behave and make decisions while conducting our business and servicing our diverse customer portfolio. We will ALWAYS treat individuals with Respect and Dignity We treat all our customers as our business partners, knowing fully well that a happy and satisfied customer is the key driver of our success. |